SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets.
SupportAssist provides personalized support with features that help you resolve problems and prevent new ones.
Alerts and updates: Receive updates and notification alerts to help keep your system up to date and running efficiently. You can easily set up SupportAssist to periodically assess your device when you’re connected to the internet to check for software upgrades, driver updates, and patches.
Customized support: SupportAssist automatically locates your Service Tag number, PC model number, Express Service Code, as well as your warranty information. This ensures that you get detection of issues, alerts and resolution for your specific device.
Predictive issue resolution for failure prevention – for IT staff managing end user devices for organizations, now access Dell’s leading predictive feature and prevent issues before they happen. Initially available for batteries and hard drives only, customers with ProSupport Plus for PCs and tablets will receive alerts communicating a part is about to fail.